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Hi,
Thanks for contacting us,
First, please refer to the #Documentation.
Please give us an administrator account (via private reply) with our email: dawnthemes@gmail.comWe will check and help you.
Regards!
in reply to: TICKET BOX THEME/DEMO IMPORT ASSISTANCEHi,
Thanks for contacting us,
The thankyou page can be customized by your theme or a plugin…
Could you please give us an administrator account (via private reply) so we can check how it works.Regards!
in reply to: Its not using my "Thank you" pageHi,
Thanks for contacting us,
Please refer to the documentation on how tom import demo:
https://demo.dawnthemes.com/ticketbox/document#import_sample_dataRegards!
Hi,
Thanks for contacting us,
Please refer to the document on Requires section, you will see the solution.
https://doc.dawnthemes.com/woocommerce-page-builder/#requiresRegards!
in reply to: Installed, but no frontend or backend?Hi,
Thanks for contacting us,
The template builder is not supported edit on Frontend with Preview Button.We will edit the templates on Backend Editor.
Regards!
in reply to: Prreview button does not workHi,
Thank you for contacting us. Your ticket is submitted in weekend days when technical support is not available (we’re using GMT+7). So your ticket will be pending to Monday and when we’re back on Monday…
I saw the issue resolved… And please kindly refer to the document, you may find the solution here: https://doc.dawnthemes.com/woocommerce-page-builder/
Regards!
in reply to: Cant activate demo layout checkout, shop, accountHi,
Thank for contacting us,
Please give us the screenshot to explain with more details and give us an administrator account (via private reply) so we can check directly on your site and help you.Regards!
in reply to: remove add to cartHi,
Thanks for contacting us,
Could you please give us the screenshot to explain with more details and give us an administrator account (via private reply) so we can check directly on your site and help you.
Regards!
in reply to: probleme avec slider revolutionHi,
Thanks you for contacting us,
This is an issue on your site. Please kindly refer to this article:How to Fix “The Link You Followed Has Expired” Error in WordPress
Best regards!
in reply to: Theme not InstallingHi,
Thanks for contacting us,
Please refer here to enable the Woo Page Builder template: https://doc.dawnthemes.com/woocommerce-page-builder/#requiresBest regards!
in reply to: Checkout Templates editHi,
The widget DT Video List in the main sidebar with the Title “Most Popular” came with the theme is showing the list videos are most viewed. You can see in the setting Order By is “Total Views”.
So to change the videos in this you can set it Order by “Featured” and set the videos as Featured that you want.
Regards!
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You must be logged in to view attached files.in reply to: How to change "most popular"Hi,
Thanks for contacting us,
Please make the video as Featured, se the screenshot I show you.Regards!
Attachments:
You must be logged in to view attached files.in reply to: How to change "most popular"Hi,
I have not change anything. Seem it’s the CACHE issue… Don’t worry about that, if this is an issue with our theme, we will go to check and help you.
And why you do not set the rating is 5 stars as default?
Regards!
Attachments:
You must be logged in to view attached files.in reply to: Theme conflicting with Dokan review featureHi,
Thanks for contacting us,
The Ticketbox Child theme is not contains any template files by default. You can check in the package of the Ticketbox theme.
You know, the child theme will help you override the templates, functions of the Main theme… So please check by yourself or compare with the template files in the Ticketbox theme.Regards!
Attachments:
You must be logged in to view attached files.in reply to: Outdated copies of some WooCommerce template filesHi,
Thanks for contacting us,
We have not Dokan to test… So could you please give us an administrator account (via private reply) so we can check directly on your site to see how it work and fix this issue.Regards!
in reply to: Theme conflicting with Dokan review feature