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  • 3 years ago DawnThemes
    Keymaster
    3

    Hi,

    You need to Regenerate thumbnails. I have just installed the plugin Force Regenerate Thumbnails on your site and regenerate the thumbnails.
    Please see: https://www.flechtereistratil.de/shop/nos/nos-look-bowdenzughuelle-650cm/

    Regards!


    in reply to: Thumbnail / Images
    3 years ago DawnThemes
    Keymaster
    6

    Hi,

    We have provided an element called: WooCommerce Product Custom Key to display the Custom Field in the product (refer #this post).

    But I think in your case, the “Artikelnummer” is a custom by your theme or a plugin…
    Could you please give us an administrator account (via private rely) So we can check how it work and we will help you display this.

    Regards!


    in reply to: Item Number on product site
    3 years, 1 month ago DawnThemes
    Keymaster
    5

    Hi,

    The issue in conflict on your custom CSS.
    And I have added the custom CSS into the template to fix this issue (see the screenshot I show you)

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Font awesome icons
    3 years, 1 month ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Could you please give us an administrator account (via private reply) so we can check directly on your site and help you.

    Regards!


    in reply to: Thumbnail / Images
    3 years, 1 month ago DawnThemes
    Keymaster
    4

    Hi, I don’t see this number “LC-87520”. The number “87520” is the ID of the product?
    If the number is the text fixed “LC” and the number is the ID of the product then I think I can help you.

    Regards!


    in reply to: Item Number on product site
    3 years, 1 month ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    So sorry for not answer you sooner. Not quite sure I understand what you would like to achieve here. Could you share with me some details on how you imagine this to work?

    Regards!


    in reply to: Item Number on product site
    3 years, 1 month ago DawnThemes
    Keymaster
    3

    Hi,

    Thanks for contacting us,
    I see in the example, the icon is from the Float Menu Pro.
    (see the screenshot I show you)
    Please give an example that the icon working fine.
    Or could you please give us an administrator account (via private reply) so we an check directly on your site and help you.

    Regards!


    in reply to: Font awesome icons
    3 years, 1 month ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    So sorry for not answer you sooner… We have just back to work from holiday break for the Lunar New Year…
    We need to check directly on your site, so could you please give us an administrator account (via private reply) so we can check and help you.

    Regards!


    in reply to: Map Not Working at all
    3 years, 1 month ago DawnThemes
    Keymaster
    5

    Hi,

    So sorry for not answer you sooner,
    We have just back to work from the Lunar New Year.
    Could you please give us an administrator account (via private reply) so we can check directly on your site and make our plugin compatible with your theme

    Regards!


    in reply to: Custom Product Archive Template Not Working
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    You’re using the template incorrect.
    1. In the first screenshot. You’re using the element Single Product Price that only supported for the product template. It’s not supported for the Archive page.

    2. In the second screenshot, please change the Archive Template Type to Default. Then import the template demo in our plugin, and see how it works.

    And please kindly refer to the Documentation here.
    If you have any further assistance, please reply here. We’re so happy to help you.

    Best regards!


    in reply to: Custom Product Archive Template Not Working
    3 years, 2 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us,
    This is an issue that our plugin not fully compatible with your theme.
    Could you please give us an administrator account (via private reply) so we can check the issue directly on your site and fix this.

    Regards!


    in reply to: Product image bug
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    First, we recommend always use a Child Theme.
    Updating your themes shouldn’t affect any customizations to your website, so long as you’re using a child theme.
    Please go to https://themeforest.net/downloads and download the theme.
    You will see the child theme, please install the theme ticketbox-child.zip.

    And to update the theme, you can manually update the theme with either of the method explains as below.

    I. Using a file manager.
    1. Log into FTP Account using FileZilla or similar program.
    2. Go to wp-content/themes directory
    3. Move the theme directly that you want to update.
    4. Now, extract the theme you have downloaded.
    5. UPload all files in that folder ticketbox to the directly on FTP we found in step #3.

    II. Using Envato Toolkit plugin.
    1. Download Envato Toolkit plugin from HERE.
    2. Install the above plugin
    3. Required API key can be generated.
    3. This plugin will allow you to update themes you have bought from ThemeForest.

    Please kindly refer to this

    Attachments:
    You must be logged in to view attached files.

    in reply to: Can't Update
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please try refer to the Requirement in our document. http://doc.dawnthemes.com/woocommerce-page-builder#requires

    Regards!


    in reply to: No access to wpbakery page builder on "My Account Templates page"
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Do you have tried to find the option in the theme to disable this area? I think there is an option like Page Heading, Page Title… or something like this in the theme options.

    And “but the grey area stays” you can use the custom CSS to disable this area.
    For example:
    use .woocommerce-page to disable this only for the Woocomerce pages

    .woocommerce-page .page-title{
    display: none;
    }

    Regards!


    in reply to: Hide page header (containing Title + Breadcrumbs)
    3 years, 2 months ago DawnThemes
    Keymaster
    20

    Hi,

    Regarding your questions:

    1. i do not see possibility to add product photo galery.
    Please add the element Single Product Image

    2. i need to have in product page category drop down but i do not see the widget for that.
    You can use the sidebar and add the widget that support that.

    3. i the templates i do not see woocomerce breadcrumb as are in defoult page.
    Please add the element WooCommercePageBuilder Breadcrumb

    (see the screenshot I show you)

    4. will you support as i need migrate this site from my work domain to real domain.
    Yes, don’t worry about that.

    Regards!


    in reply to: Woocommerce Page Builder Compatibility
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