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  • 3 years, 2 months ago DawnThemes
    Keymaster
    21

    Hi,

    As I said, all I did is modify our plugin and add the dive wrapper by your theme to our plugin. I have not added any custom CSS.
    See the Screenshot what I added.

    http://dawnthemes.com/support/wp-content/uploads/2023/01/Screen-Shot-2023-01-03-at-16.23.53.png

    regarding the issues, please try to clear the caching when you apply the template and check your custom css working or not… re check the plugin support to crop the thumbnail…
    Here I show you the screenshot of the product: https://lighttools.yodawebdesign.com/product/lighttools-soft-egg-crates-for-butterfly-overhead/ when I deactivate our plugin.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Staging site
    3 years, 2 months ago DawnThemes
    Keymaster
    15

    Yep.

    Please create your own templates.

    Regards!


    in reply to: Woocommerce Page Builder Compatibility
    3 years, 2 months ago DawnThemes
    Keymaster
    13

    Ok,

    Let us know if you need any further assistance!

    And I also really like BONSAI…!

    Regards!


    in reply to: Woocommerce Page Builder Compatibility
    3 years, 2 months ago DawnThemes
    Keymaster
    11
    This reply has been marked as private.

    in reply to: Woocommerce Page Builder Compatibility
    3 years, 2 months ago DawnThemes
    Keymaster
    10

    Hi,

    The layout resolved!
    Please check by yourself.

    Thanks for understanding,
    Regards!


    in reply to: Woocommerce Page Builder Compatibility
    3 years, 2 months ago DawnThemes
    Keymaster
    8

    Hi,

    right now, I’m checking on your issue.

    We have just back from the holidays,
    Happy New Year!


    in reply to: Woocommerce Page Builder Compatibility
    3 years, 2 months ago DawnThemes
    Keymaster
    15

    Hi,

    Please see the screenshot and check by yourself.
    https://lighttools.yodawebdesign.com/product/lighttools-soft-egg-crates-for-butterfly-overhead/

    By default:
    – The Image not cropped as default.
    – The price not show
    – 0 reviews and not shown

    So, please check with the default before request us an issue.

    Also, after I change the currency to any currency OTHER than the default currency, the product price turns to $0 (ZERO). It was working 100% perfectly before you made the changes couple weeks ago. What changes have you made which messed up so many things??!!

    We only modify our plugin and we have added the product wrapper by your theme to the product page ( see the scrensshot I show you. )

    Happy New Year!
    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Staging site
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please kindly refer to the document. You will find the solution #HERE

    HAPPY NEW YEAR!
    Regards!


    in reply to: Page Builder options not showing
    3 years, 2 months ago DawnThemes
    Keymaster
    3

    Hi,

    Thanks for contacting us,
    Could you please give us an administrator account (via private reply) so we can check the issue directly on your site and help you fix this.

    Regards!


    in reply to: Woocommerce Page Builder Compatibility
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    It’s not supported in the current version.
    We will add this element to the next version of the plugin. Please kindly wait for sometime, we will inform you immediately when we’re done!

    Regards!


    in reply to: Gallery with Lightbox from source Product Gallery
    3 years, 2 months ago DawnThemes
    Keymaster
    6

    Hi, The issue is our theme not fully compatible with the latest version of the plugin The Events Calendar: Community Events. We have just fixed this and update to your site. We will update this fix to the next version of the theme.

    Thanks for understanding,
    Best regards!


    in reply to: Submit an event not working
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Could you please give us the screenshot to explain with more details.

    Thanks!


    in reply to: Single event view not displaying image
    3 years, 2 months ago DawnThemes
    Keymaster
    3

    You will get a notification from ThemeForest. I think in the next few days


    in reply to: WooCommerce issues
    3 years, 2 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,

    Regarding the issues:

    1. We will improve this issue and update to the next version.

    2. Don’t worry about this. You can still use it normally. This is a notification to update the template of WooCommerce in our theme. We will check and update it to the next version.

    So we will update to fix the issues to the next version.

    Regards!


    in reply to: WooCommerce issues
    3 years, 3 months ago DawnThemes
    Keymaster
    4

    Hi,

    When I checking on your site, the Setting Reviews on WooCommerce / Settings / Products / Reviews / Enable Reviews checked to enable by default for new products and products. So

    1. If you create a new products you will see it works.
    2. Individual products may override these settings. So I checked the existing products and in the product editor, you will see this setting unchecked in Advanced / Enable reviews. You can try with #this product
    ( see the screenshot I show you)

    So now you need to check the existing products and enable this setting. The new products are enabled by default.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Single Product Rating – missing # of reviews
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