We are working on this issue and we need more time to solve the issue. Please kindly wait for some time. We’ll try our best to fix this asap. We’ll inform you immediately when we’re done.
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This is an issue on compatible with your theme, I think the theme also customizes this block as well. Could you please give us an administrator account (via private reply) so we can check directly on your site and make our plugin compatible with your theme.
Let us know if you need to fix any issue in our plugin to compatible with the setting options in your theme. We will check and fix this or help you to fit the options of the theme.
You forgot to give us your site admin URL. And please be sure the account you provided us work and the permission is highest permission (administrator) so we can check the issues.
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Please activate the license on your site if you want the plugin auto update.
And then when your site is live, you should be deregister the license on the staging stage site. One license should be activate on one website only to get all the features and auto update the plugin.
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The video posts on your site is under the POST or the custom postype?
I think I need an account to check directly on your site to see the video posts and then I will try to convert them to the video post of the theme.
So please give us an administrator account (via private reply), we will check and help you.
Please try to use our template by import our template demo.
Then add the blocks in your template in our template demo, you will see what’s the block make the issue.
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I think I need to check directly on your site, please give us an administrator account (via private reply) so we can check and fix this.
And then we will update the theme to update the plugins…
Thanks for contacting us,
First, please try to reinstall it and if you not success, please give us an administrator account (via private reply: How to set as Private Reply over Support Forum) so we can check directly on your site and help you.
