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  • 3 years, 9 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Could you please give us an administrator account (via private reply) so we can check directly on your site and help you.

    Regards!


    in reply to: critical error on this website
    3 years, 9 months ago DawnThemes
    Keymaster
    3

    Hi,

    Thanks for contacting us,
    The gallery style in our plugin is not support the lightbox and zoom product image. Please use the option: Theme Default in the Single Product Image setting to use the style by your theme and it should be supported by the theme.
    We will consider to bring it to a future update version for the Gallery Style in our plugin to get this if possible.

    Regards!


    in reply to: Magnifying images with WC Page Builder
    3 years, 9 months ago DawnThemes
    Keymaster
    3

    Please kindly refer to the documentation.
    http://doc.dawnthemes.com/woocommerce-page-builder/#requires

    Since the WPBakery Page Builder 6.x. The plugin require to enable for the Template types.

    Regards!


    in reply to: Backend editor doesn't work anymore
    3 years, 9 months ago DawnThemes
    Keymaster
    9

    the plugin Zass Plugin. If you deactivate it, the import demo work fine.

    You only deactivate it when you want to import our demo. Then you can reactivate to use for your theme.

    Regards!


    in reply to: Error in Import Demo
    3 years, 9 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    I see you’re using an old version of the plugin
    Please download and update to the latest version of our plugin. The issue was resolved in a recently updated version.

    Regards!


    in reply to: Backend editor doesn't work anymore
    3 years, 9 months ago DawnThemes
    Keymaster
    7
    This reply has been marked as private.

    in reply to: Error in Import Demo
    3 years, 9 months ago DawnThemes
    Keymaster
    6
    This reply has been marked as private.

    in reply to: Error in Import Demo
    3 years, 9 months ago DawnThemes
    Keymaster
    5
    This reply has been marked as private.

    in reply to: Error in Import Demo
    3 years, 9 months ago DawnThemes
    Keymaster
    3

    Hi,

    I think there is an conflict issue…
    Could you please give us an administrator account (via private reply) so I can check directly on your site and fix this.

    Regards!


    in reply to: Error in Import Demo
    3 years, 9 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please register your purchase to import demo.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Error in Import Demo
    3 years, 9 months ago DawnThemes
    Keymaster
    6
    This reply has been marked as private.

    in reply to: Global Header Background Color
    3 years, 10 months ago DawnThemes
    Keymaster
    10

    Hi,

    I need an administrator account (with highest permission). With this account, I am not allowed to access the plugins installed and edit our plugin to check the issue.

    regards!


    in reply to: I can't create a map in woocommerce products
    3 years, 10 months ago DawnThemes
    Keymaster
    8
    This reply has been marked as private.

    in reply to: I can't create a map in woocommerce products
    3 years, 10 months ago DawnThemes
    Keymaster
    7
    This reply has been marked as private.

    in reply to: I can't create a map in woocommerce products
    3 years, 10 months ago DawnThemes
    Keymaster
    5

    Hi,

    Yes I need to check directly on your site. Please give us an administrator account.

    Regards!


    in reply to: I can't create a map in woocommerce products
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