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  • 4 years, 3 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    It’s the Header Background Default. You can set this option in Appearance / Theme Options / Header / Header Settings

    Regards!


    in reply to: Page Header Image
    4 years, 3 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    https://coastalkennels.co.nz/cart/
    The button link to checkout in the cart page is not correct.
    PROCEED TO CHECKOUT: https://coastalkennels.co.nz/?dtwcbe_woo_library=checkout

    This link: https://coastalkennels.co.nz/?dtwcbe_woo_library=checkout is the template page builder, not your checkout page.

    Please set your original checkout page and assign the template for it.

    Please refer to the documentation on how to customize the cart page and checkout page.

    Regards!


    in reply to: Checkout doesn't redirect to thank you page
    4 years, 3 months ago DawnThemes
    Keymaster
    4

    Hi,

    Thanks for contacting us,
    First, please kindly refer to the documentation on how to use the theme.
    And with the slider, you need to install the plugin Revolution Slider. In the documentation, we recommend you to install the plugins required and recommended.

    Regards!


    in reply to: TicketBox demo edit
    4 years, 3 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Are you using the ticket with WooCommerce or the Event Tickets plugin?
    Please go to setting the options in the WooCommerce or the Event Tickets plugin.

    Regards!


    in reply to: Not logged users cannot purchase a ticket
    4 years, 3 months ago DawnThemes
    Keymaster
    11

    Yes, after we enter the account, it redirect to this link.
    https://pequenosgrandesheroes.com/wp-admin/

    I guess our ip address is in your whitelist. We’re in Hanoi, Vietnam and here is our ip address: 116.96.47.112


    in reply to: Cart Table Layout broken on mobille and tablet
    4 years, 3 months ago DawnThemes
    Keymaster
    9

    Hi @ibelina,

    Please see the screenshot I show you.

    Attachments:
    You must be logged in to view attached files.

    in reply to: Cart Table Layout broken on mobille and tablet
    4 years, 3 months ago DawnThemes
    Keymaster
    7

    Hi @ibelina,

    First, please remove the padding in the Cart Table on the Table mode. See the screenshot I show you. Then you can see that the issue on the screenshot number 2 will be resolved.

    And could you please give us an administrator account (via private reply) so we can check and help you easier.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Cart Table Layout broken on mobille and tablet
    4 years, 3 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    We have just contacted to the WPML team. We have added the options key to the wpml-config file but not success. It only work with the Polylang Language plugin.

    We will inform you if we can do that.

    Regards!


    in reply to: WPML Multi language support
    4 years, 3 months ago DawnThemes
    Keymaster
    5

    Hi @Ibelina,

    You need to give me your site URL so I can check and give you the custom CSS.
    The case in your site with another theme is not the same. We have so many theme and Jidmax’s theme is not like you.

    Regards!


    in reply to: Cart Table Layout broken on mobille and tablet
    4 years, 3 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    I can’t help you if I don’t see anything. Could you please give us the screenshot to explain with more details and give us an administrator account so I can check directly on your site and help you.

    Regards!


    in reply to: Background no working
    4 years, 3 months ago DawnThemes
    Keymaster
    5

    resolved!


    in reply to: Color
    4 years, 3 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please use the element Archive Products Loop for product archive template.
    The element Product Category is for show multiple products in catalog page and Please check the Settings / Permalinks / Product permalinks is Default.

    It works fine on our testing site, the URL on the category page like this:

    https://oursite.com/?product_cat=clothing&product-page=1&paged=2

    Best regards!


    in reply to: Product category Pagination doesn't work properly
    4 years, 3 months ago DawnThemes
    Keymaster
    3

    Hi,

    Regarding your questions:

    1. No, it’s not supported. We’re using The Events Calendar plugin for this theme and it’s not supported.

    2. Please see the screenshot (wp-search.pnp) I show you.

    3. Please see the screenshot (icon-image-support.pnp) I show you. Change the width of the image by your…

    4. I don’t why when you set the color in the Theme Options, it’s missing “#”.
    It’ always display in the color type and please see the main color I set for you. The button BACK TO TOP change the color. (see screenshot)

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Misc Template/Events Questions
    4 years, 4 months ago DawnThemes
    Keymaster
    6
    This reply has been marked as private.

    in reply to: Facebook Album not showing
    4 years, 4 months ago DawnThemes
    Keymaster
    1

    Hi,

    Sorry for not answer you sooner,
    Please see the screenshot I show you when the user logged.
    And what’s the plugin you’re using on your site. I think I need to check directly on your site with the plugin. But when I log out on your site, the maintain showing.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Under Construction Plugins Not Working
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