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  • 8 years, 6 months ago DawnThemes
    Keymaster
    5

    When I try to add to cart a product, your site requires to login or register an account. I registered an account but then I have not received any email to confirm my account on your site to login, I try to login but not success So I can’t add a product to cart then go to the checkout page to check.

    You can provide us an administrator account (Via private reply). Refer here:
    http://dawnthemes.com/support/knowledge-base/how-to-set-as-private-reply-over-support-forum/

    Have a great day!


    in reply to: The Custom CSS wont work in the tabs
    8 years, 6 months ago DawnThemes
    Keymaster
    3

    I have just checked and I see your theme does not support the thumbnail gallery. The same list images when I edit the product and select None for the Product Custom Page option. Please see the screenshot: http://take.ms/zuuZp
    The product gallery depends on your theme which supports or not.

    Best regards!


    in reply to: Page Builder Not Working
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    And thanks for your screenshot. Please help us update the DawnThemes Core plugin, we have just updated the next version 1.1.6 for this plugin to compatible with the latest version of Visual Composer and fix this issue.
    Please download DawnThemes Core plugin here: https://drive.google.com/file/d/0B3svlOkJYAguWjRDVUN4a05wSWc/view?usp=sharing
    Then update to your site.

    Have a great day,
    Best regards!


    in reply to: Visual Composer – Event List Setting
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    For the Header and Footer layout, you can set in Theme Options or in the Single page/post/event.
    Example:
    – Appearance / Theme Options / Header
    – Single Event > Event Settings > Page heading option

    Have a great day,
    Best regards!


    in reply to: Header/Hero Images: Venues & Organisers
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please go to edit the single event page, it’s the Feature Image, Please see the screenshot: http://take.ms/dzoE4

    If you have any further assistance please feel free to ask us at any time.

    Have a great day!


    in reply to: Single Event Page / Missing Header Image
    8 years, 6 months ago DawnThemes
    Keymaster
    3

    Try to register an account to check the checkout page, But then I can’t login…
    Please try to addition !important property eg:
    .checkout .woocommerce-checkout .col-2 {display:none !important;}

    .checkout .woocommerce-checkout .col-1 {width:100% !important;}


    in reply to: The Custom CSS wont work in the tabs
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please refer to the topics:
    http://dawnthemes.com/support/forums/topic/checkout-problem/#post-20989
    http://dawnthemes.com/support/forums/topic/checkout-button-does-not-work/#post-20409

    Best regards!


    in reply to: Checkout shipping address shows whether box is checked or unchecked
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    You should contact Visual Composer support: https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/support

    Best regards!


    in reply to: How to add additional things visual composer
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please provide us an administrator account (via private reply) and enable the WP_Debug mode so we will check the issue and help you.

    Have a great day!


    in reply to: Page Builder Not Working
    8 years, 6 months ago DawnThemes
    Keymaster
    3

    Hi,

    Thanks for contacting us,
    We can’t login to your site with the account you provided us. Please check!.
    We will go to check the issue and help you.

    Best regards!


    in reply to: Product gallery not showing
    8 years, 6 months ago DawnThemes
    Keymaster
    2

    Hi

    Thanks for contacting us,
    Sorry for not answer you sooner.

    Please try to navigation Slider Revolution > Select your slider and choose Slider Settings > Layout & Visual > Check the Slider Background options

    Have a great day!


    in reply to: Revolution Slider Cover Image Issue
    8 years, 6 months ago DawnThemes
    Keymaster
    9

    Hi,

    I have not remove anything, please try to check the setting options or save again the customize in your theme. I only add the custom code to our plugin.


    in reply to: Product Gallery Not Showing
    8 years, 6 months ago DawnThemes
    Keymaster
    7

    So sorry about that, I have removed the customize.


    in reply to: Product Gallery Not Showing
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    We have just updated our theme, Please download and update our theme. Then you can update to the latest version of the plugins.
    Here is the changelog: Version 1.1.6
    https://themeforest.net/item/ticketbox-event-tickets-wordpress-theme/19697328#item-description__updates

    Have a great day!


    in reply to: Updating or Activating Visual Composer Issue.
    8 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    It seems there is an issue with the latest version of WooCommerce. We will try to fix this issue and update to the next version of our plugin. Please kindly wait for some time, we will inform you immediately when we’re done and the next version released on CodeCanyon and available for download.

    Thanks for understanding,
    Have a great day!


    in reply to: logout button not working
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