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  • 8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    First, please refer our user guide document: http://doc.dawnthemes.com/plusgallery/
    And here is the video tutorial: https://www.youtube.com/watch?v=_av7NpXp7yc
    Please note that: Facebook personal profile pages are never visible to the public, so you can’t use Facebook personal profiles but Facebook Fan pages.
    If you can’t get it works, please provide us an administrator account (via private reply) so we can create the examples for you.

    Bes regards!


    in reply to: Plugin will not work for any social media channel – Please refund
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please extract the package zip file you have downloaded from CodeCanyon then you will see the file to install in the folder “plugin” and you can also import the data sample.

    Best regards!


    in reply to: Plug in install failed
    8 years, 8 months ago DawnThemes
    Keymaster
    6

    Thank you so much for your review 5 stars.
    If you have any further assistance please feel free to ask us anytime.

    Have a great day,
    Best regards!


    in reply to: Custom Product Page Template related issues
    8 years, 8 months ago DawnThemes
    Keymaster
    5

    @Oxymora, you have referred the topic I sent above?
    Could you please provide us an administrator account (via private reply) and the URL of the product in your screenshot. So we can check the issue and help you.

    Best regards!


    in reply to: Fatal Error
    8 years, 8 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us,
    Please kindly refer the topic:
    http://dawnthemes.com/support/forums/topic/error-messages-on-custom-single-product-page/#post-20456


    @Oxymora
    , if you have the issue on the product page after customized, please check the version of our plugin and WooCommerce, ensure you have updated to the latest version.

    Best regards!


    in reply to: Fatal Error
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    We are using Community Events plugin (Let your users add their own events to your calendar!) Please refer here:
    https://theeventscalendar.com/product/wordpress-community-events/
    And this is a premium plugin by Modern Tribe so you should buy the license. We don’t provide the license for this, you can refer here:
    Who should buy the license, the client or the developer?

    Best regards!


    in reply to: CREATE EVENT PAGE
    8 years, 8 months ago DawnThemes
    Keymaster
    4

    3. I see your sidebars are always in div contain class ‘col-md-3’. Please see the screenshot and the video.
    http://take.ms/ismEB
    http://take.ms/5yyyp (video)

    Solution:
    —> Remove the row fullwidth in the custom product page and try to use Widgetised Sidebar to display your sidebar.
    Example pls see the screenshot:
    http://take.ms/OThFQ

    Have a great day!


    in reply to: Custom Product Page Template related issues
    8 years, 8 months ago DawnThemes
    Keymaster
    3

    2) This is a jquery issue. Your theme using the OWL Carousel for the product images, so please find the function wich do the images slider then add it in the method jquery on load. This method is a shortcut for .on( “load”, handler ) . The load event is sent to an element when it and all sub-elements have been completely loaded.
    Example:

    $( window ).load(function() {
      $('???').(owlCarousel)({....});
    });

    You should contact the author of this theme and ask to help this issue.


    in reply to: Custom Product Page Template related issues
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us and so sorry for the late response.
    About your issues:

    1) Here is the custom CSS for you:

    .additional_information-tab-for-custom-page-layout-template_css h2{
    color: #ffffff; 
    }

    Also, you can add “!important” for the value. eg: color: #ffffff !important;
    See screenshot: http://take.ms/mbGi2

    – You must add the custom css to reset the css for the input fields. See:

    .tabs-custom-product-page-layout-template * {
        color: #ffffff;
    }
    .tabs-custom-product-page-layout-template input {
        color: initial;
    }
    

    http://take.ms/mfC9Z


    in reply to: Custom Product Page Template related issues
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us and so sorry for the late response.
    Regarding your issue, please provide us and administrator account (via private reply) so we can check the issue and help you.

    Have a great day!
    Best regards!


    in reply to: Sale Price (original price not showing)
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us and sorry for the late response.
    Please kindly refer the topic, you will find the solution here:
    http://dawnthemes.com/support/forums/topic/doesnt-work-with-google-photos-or-gooogle-plus-album/

    The Google API has upgraded. In the next version, we will check the API and update our plugin.

    Have a great day!


    in reply to: Google Not Showing our pictures and albums
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please refer the topic: http://dawnthemes.com/support/forums/topic/error-messages-on-custom-single-product-page/#post-20456

    Have a great day!


    in reply to: Fatal Error message
    8 years, 8 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us and sorry for the late response.
    It’s not possible. You can refer the plugin Community Events:
    https://theeventscalendar.com/product/wordpress-community-events/

    Best regards!


    in reply to: ECWD event plugin
    8 years, 8 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us and sorry for the late response.
    We will check the issues and respond to you as fast we can.

    Best regards!


    in reply to: Full width ?
    8 years, 8 months ago DawnThemes
    Keymaster
    8
    This reply has been marked as private.

    in reply to: ADD TO CART BUTTON is not show on event post !
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