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  • 4 years, 5 months ago DawnThemes
    Keymaster
    3

    We recommend you clear the caching after the theme/plugins are updated on your site.
    It works!. When scrolling down, please do not touch on the slider. See the video I show you.

    https://drive.google.com/file/d/1ISOHf6iP_RKvLdTJYyCOogoItqBF2VU0/view?usp=sharing

    Regards!


    in reply to: Imagens no Mobile não aparecem
    4 years, 5 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please ensure you have updated to the latest version of the theme 1.2.3.4

    28 Sep 21 Ver 1.2.3.4
    - Fixed: Featured Events not showing the featured image
    - Fixed: Single event page issue with the latest version of The Events Calendar
    - Updated: Slider Revolution 6.5.8
    

    Best regards!


    in reply to: Imagens no Mobile não aparecem
    4 years, 5 months ago DawnThemes
    Keymaster
    1

    Hi,

    Please install and activate the plugin Revolution Slider that integrated in this theme by going to Appearcance / Install Plugins
    And then import the Slider in the package of the theme. Please see the screenshots I show you.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Header Images Demo
    4 years, 5 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    This is an issue on compatibility with your theme. Could you please give us an administrator account (via private reply) so we can check and fix this.

    Regards!


    in reply to: Theme Layout compatibility – Layout broken
    4 years, 5 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us and letting us know,
    We will check this issue and fix this as soon as possible.

    Regards!


    in reply to: Reverts the layout of out of stock items to theme layout
    4 years, 5 months ago DawnThemes
    Keymaster
    9

    Hi,

    Regarding your questions:

    1. Please go to https://themeforest.net/downloads and download the theme Ticketbox. Select Installable WordPress file only to download the package and extract it. Then please update the theme via FTP and overwrite all folders and files.

    2. No

    Regards!


    in reply to: Desabilitar o cabeçalho da página
    4 years, 5 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    You can disable it by going to the Theme Options / Header / Header Settings / Show Register Login
    Please see the screenshot I show you.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Remove Login Option
    4 years, 5 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    We will fix this issue and add an option to the Theme options to help you increase the logo size. So please kindly wait for some time and update the new version. We will inform you immediately when we’re done!

    Regards!


    in reply to: Increase Logo Size
    4 years, 5 months ago DawnThemes
    Keymaster
    7

    Yes, of course!

    Regards!


    in reply to: Desabilitar o cabeçalho da página
    4 years, 5 months ago DawnThemes
    Keymaster
    4

    Hi,

    Regarding your questions:

    1. I understand that the tabs are not shown on the top, right. See the screenshot I show you, the tabs and the tour displaying as the same. I think you should contact your theme and ask about this issue.

    2, 3, 4. See the screenshot I show you where I provided the custom CSS for you.

    3. I guess it’s the tab title So I add a custom CSS /* hide tab title */

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Product Layout Issue
    4 years, 5 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us,
    With the information to login that you provided, I don’t see anything, I don’t see any product to check, I don’t see the template builder to check. See the screenshot I show you.

    Please kindly give us an administrator account with the highest permission so I can check and help you.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Product Layout Issue
    4 years, 5 months ago DawnThemes
    Keymaster
    5

    Hi,

    We will update to fix this and remove this block if the background is not set.

    Thanks!


    in reply to: Desabilitar o cabeçalho da página
    4 years, 5 months ago DawnThemes
    Keymaster
    3

    Please flow Theme Options / Header / Header Background Default

    Regards!


    in reply to: Desabilitar o cabeçalho da página
    4 years, 6 months ago DawnThemes
    Keymaster
    4

    Hi,

    I don’t see the error. I have removed all. See the video I show you.
    https://drive.google.com/file/d/1PpfLWfCYtJ5f5ZMW1wYlMDPuIfFiajWz/view?usp=sharing

    I think there is a cache issue on your site, on your browser. Please try to clear the caching.

    Regards!


    in reply to: Widget Problem
    4 years, 6 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please go to the Account Detail template and delete the element “Extra Account Details Fields”

    See the screenshot I show you.

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: How to delete form fields "Extra Account Details Fields supported"
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