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  • 8 years, 10 months ago DawnThemes
    Keymaster
    17

    Hi @urboiphoto,

    The latest version is 1.1.1. I’ve just checked on your site and the current version of your site is 1.0.1. Please go to https://themeforest.net/downloads then download the latest version of our theme.
    And you can check the update history here: https://themeforest.net/item/ticketbox-event-tickets-wordpress-theme/19697328#item-description__updates

    Best regards!


    in reply to: Event page widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    4

    @TStone

    Thanks for understanding 🙂
    1) Our support site having problems with Server Cache… So you can not login or create a new topic… sometimes it says you need to login or you have logged in. We apologize for this.
    By passing cache:
    On Windows and Linux, use one of the following:
    – Hold both the Ctrl and Shift keys and then press R
    – Hold the Ctrl key and press the F5 key.
    On Mac OS X, use one of the following:
    – Hold both the Cmd and Shift keys then press R

    2) Yes, the post thumbnails in the single post isn’t a WP scaled down version of the original photo. It always full, about this image, we have optimized it and it only 560 Kb. In the single post, the thumbnail (featured image) always full size, we don’t resize it. Here is an example:
    http://dawnthemes.com/ticketbox/habitasse-augue-pulvinar-suscipit-mattis-laoreet-sem/
    We will improve this issue and update to the next version. Thanks!

    Best regards!


    in reply to: Fatal error: Cannot redeclare class Mobile_Detect
    8 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please explain with more details, the screenshots and provide us an administrator account so we can check and help you.

    Best regards!


    in reply to: Crases issue
    8 years, 10 months ago DawnThemes
    Keymaster
    17

    @jack_dees

    Thanks for contacting us,
    We have just updated our support forums system so please clear your cache or try to press Ctrl + Shift + R then you can create a new topic.
    About your issue, here is your topic for this. Please check:
    http://dawnthemes.com/support/forums/topic/fatal-error-cannot-redeclare-class-mobile_detect/#post-20846

    Best regards!


    in reply to: How to enable Ticket plus plugin instead of wocommerce
    8 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Here I attached two files: dawn-core.php; mobile-detect.php
    Please download then extract and update them, I show you in the screenshot: http://take.ms/7wP0m

    Best regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Fatal error: Cannot redeclare class Mobile_Detect
    8 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please kindly refer the topic, you will understand:
    http://dawnthemes.com/support/forums/topic/error-messages-on-custom-single-product-page/

    Regarding the random code, I’m not sure what going on but I believe it’s not a function in our plugin. You should contact your theme/hosting… You can check the changelog, debug.log…

    Best regards!


    in reply to: Avada 5.1 and WooCommerce Page Builder
    8 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    We have not supported Advanced Tab element in our plugin, but please we can check and advise you how to use it. Are you using a plugin with this Advanced Tab element?

    Best regards!


    in reply to: Content Issue
    8 years, 10 months ago DawnThemes
    Keymaster
    12
    This reply has been marked as private.

    in reply to: Issues with the settings of the widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    10

    added custom css

    width: auto;

    in reply to: Issues with the settings of the widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    8

    I have just added a private page to test the Title Heading shortcode to test. Here is the default style: http://www.risk-05.com/4034-2/
    “I want border around my titles. (and when I change the settings of the widget, it doesn’t work)”

    Where is:

    I change the settings of the widget, it doesn’t work

    I don’t see any widget here, did you mean it’s the settings of the shortcode Title Heading?

    And the shortcode Title Heading is an element of your theme (this question is not for our plugin…). on this page I see the small border only is the border small under the title. If you need a border around you need to custom this. add a class and add the style of it.
    Here is an example for you: https://www.risk-05.com/wp-admin/post.php?post=4041&action=edit
    Step 1: I added Title Heading Element and select Style is Simple Only Text
    Step 2: I added an extra class in the row element: custom-border-around
    Try to add for the Title Heading Element but it’s not supported to add extra class so I add to the row element…:)
    Step 3: I add the custom CSS with border around the Title, please see screenshot: http://take.ms/pMMQz

    Best regards!


    in reply to: Issues with the settings of the widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    6

    Hi,

    I have just checked but I’m afraid that don’t fully your question. Please give us the screenshot and explain your issue. EX: http://take.ms/xQ0Fr

    Best regards!


    in reply to: Issues with the settings of the widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    To change your shop currency settings go to: WooCommerce > Settings > General > Currency Options and select your desired currency form the Currency dropdown.

    Best regards!


    in reply to: How to change currency?
    8 years, 10 months ago DawnThemes
    Keymaster
    15

    @cali2012

    Here is your topic:
    http://dawnthemes.com/support/forums/topic/how-to-change-currency/


    in reply to: Event page widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    4

    dawnthemes@gmail.com please


    in reply to: Issues with the settings of the widgets
    8 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us, Please provide us an administrator account and the URL of your site (via private reply) so we can check and help you.

    Best regards!


    in reply to: Issues with the settings of the widgets
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