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Hi,
We need to enable the WP_DEBUG to check the issue. I’m trying that but access denied. Please help me enable the WP_DEBUG so I can check this issue to help you.
Best regards!
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You must be logged in to view attached files.in reply to: Server Error 500Hi,
Thanks for contacting us,
I removed the widget Product Carousel and the issue disappear.
Seem it’s not supported in the product page layout. I guess this widget is from the The7 Elements plugin. Please try to use another widget.Best regards!
in reply to: Server Error 500This reply has been marked as private.in reply to: Server Error 500This reply has been marked as private.in reply to: RegistrationHi,
Could you please give us an administrator account (via private reply) so we can check directly on your site with your Envato Token.
Thanks!
in reply to: RegistrationHi,
We have just released version 1.1.2.3 to fix this issue.
Ver 1.1.2.3 - 17 Sep 20 - Fixed: shortcodes categories not work
Please update to this version.
Thanks!
in reply to: HELP – cant select my Product categoriesThis reply has been marked as private.in reply to: issue with Thank You page and the layoutHi,
Thanks for contacting us,
Could you please give us an administrator account (via private reply) so we can check the issue directly on your site and help you.Best regards!
Hi,
Thanks for contacting us,
Could you please give us the screenshot of the Thankyou page default. And give us an administrator account (via private reply) so we can check directly on your site and help you.Best regards!
in reply to: issue with Thank You page and the layoutHi,
Thanks for contacting us,
Please be sure you have logged into the same Codecanyon account that purchased (SICEnz1). Please make sure you followed the steps in the instructions correctly.Best regards!
in reply to: RegistrationHi,
Thanks for contacting us,
What’s the shortcode you’re using for this? We need more time to check and fix this issue. Thanks for your understanding.Best regards!
in reply to: HELP – cant select my Product categoriesHi,
The issue resolved. I think you need to increase the Allow memory size on your site.
Thanks for your understanding,
Best regards!in reply to: Fatal ErrorPlease give me the highest permission on your test site. With the account you provided, I can’t check anything. Thanks!
in reply to: Fatal ErrorI updated on your test site. Please be sure you have updated to the version 1.1.2.1 on your live site. And please clear the caching and try again
in reply to: Fatal ErrorHi,
We have just released an updated version to fix this and we have updated on your site.
Ver 1.1.2.1 - 10 Sep 20 - Fixed: Fatal Error on PHP 7.4
The issue resolved, thanks for your understanding.
Best regards!
in reply to: Fatal Error