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  • 2 years, 6 months ago DawnThemes
    Keymaster
    3
    This reply has been marked as private.

    in reply to: Product archive not showing
    2 years, 6 months ago DawnThemes
    Keymaster
    3

    Hi,

    seem you are using the wrong way in our plugin. The screenshot https://prnt.sc/oIfs6LdaACE2 is not setting of the product provide by our plugin.

    Please see the screenshots I show you below on how to setting the Product Layout with WooCommerce Page Builder and the product templates.

    Please check again and create the product templates with our plugin and setting in the Admin / WooCommerce Page Builder / Settings > Product Page setup.

    And please be sure you have not set the Product Layout like your screenshot, please set it as None… https://prnt.sc/oIfs6LdaACE2

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Issue with Compatibility between Konte Theme and WooCommerce Page Builder on nut
    2 years, 7 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Could you please give us an administrator account (via private reply) so we can check directly on your site and help you.

    Regards!


    in reply to: Product archive not showing
    2 years, 7 months ago DawnThemes
    Keymaster
    1

    Hi,

    Could you please try to deactivate all plugins except the plugins that the theme required like DawnThemes Core, and try again.
    When a plugin not work properly… it make the 504 error…

    Regards!


    in reply to: Demo not importing
    2 years, 7 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Could you please give us an administrator account (via private reply) so we can check directly on your site and help you.

    Regards!


    in reply to: Issue with Compatibility between Konte Theme and WooCommerce Page Builder on nut
    2 years, 7 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us,
    Could you please give us an administrator account (via private reply) and give us the screenshots of the issue that the video thumbnails do not show in mobile and the link of the video post.

    Regards!


    in reply to: AccessPress Social Counter PLUGIN DOES NOT WORK IS NOT FOUND
    2 years, 9 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Please kindly give us an administrator account (via private reply) so we can check directly on your site and help you import the demo.

    Thanks for your understanding,
    Regards!


    in reply to: The demo cannot be imported
    2 years, 9 months ago DawnThemes
    Keymaster
    4

    Hi,

    Regarding your issues:

    1. Cart on Mobile, we have modify your template and it seems improved. See the screenshot I show you. Also, the responsive mode on browser need tested with Toggle Device Toolbar, see the screenshots I show you.

    And to improve this issue, please edit the widgets in the responsive mode, for example in the screenshot (number 3) I show you how to increase the Product Thumbnail size on the Mobile.

    2. the page layout not working correctly. I want full width like on every other page on the site but it isn’t working with your builder.
    Our plugin helps you to customize the layout inside the WooCommerce Page (content of the page). To customize the layout of the full page, you will go to the cart page and click on customize with Elementor (screenshot number 4) and with this option, you can set the Header site, Foooter site, site setting…, full with content, full with content, section with the background… like your About page.

    Regards!

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Cart layout broken on mobile
    2 years, 9 months ago DawnThemes
    Keymaster
    2

    Dear netbanana,

    Could you please confirm that the issue resolved or not? Also, please kindly remove your rating: https://codecanyon.net/ratings/3485623

    Thank you so much,
    Best regards!


    in reply to: does not work… but I had worked on it
    2 years, 9 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    please kindly give us an administrator account (via private reply) so we can check the issue directly on your site and help you fix this.

    Regards!


    in reply to: Cart layout broken on mobile
    2 years, 9 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us,
    First, please remove all the solutions that you added to fix this issue.
    The ordering is always use by the theme. Our plugin only help you to custom the layouts… And regarding the hight columns issue, please give us the screenshots to explain with more details.

    Please kindly give us an administrator account (via private reply) and the url of the pages that you’re using our plugin. So we can check the issue directly on your site and help you.

    Regards!


    in reply to: Orderby not functioning correctly
    2 years, 9 months ago DawnThemes
    Keymaster
    2

    Hi,

    Thanks for contacting us and the latest screenshots…
    The WooCommerce Page Builder plugin that help you to build WooCommerce Pages…
    When you adding the WooCommerce Pages that build with our plugin and you can see in the #screenshot the elements are Single Product…so when you adding the pages to the Homepage, some elements will not work correctly…

    So to do that, you need to use the #WooCommerce Product Grid Builder plugin. This plugin will help you to add the button Product Add to cart to the product loops and it will be working fine any where the product loops adding. Please refer to our demo: https://demo.dawnthemes.com/woocommerce-products-grid-builder/

    Regards!


    in reply to: Plugin breaks website – need product page frames on homepage
    2 years, 10 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    So sorry for not answer you sooner, we have just back from holidays…
    Please kindly refer to the #documentation, you will see the solution.

    Regards!


    in reply to: does not work… but I had worked on it
    2 years, 11 months ago DawnThemes
    Keymaster
    1

    Hi,

    Thanks for contacting us,
    Regarding your questions:
    1. the Default Sidebar: in the element Widgetised Sidebar, you can select the sidebar to display.

    2. on mobile devices it displays it before the content of the product page:
    We can use the feature Hide On of the Column Settings and Row Settings and add 2 elements Widgetised Sidebar. and 1 hide on mobiles and 1 hide on desktops (see the screenshot I show you)

    Regards!

    Attachments:
    You must be logged in to view attached files.

    in reply to: Default sidebar on product page
    2 years, 11 months ago DawnThemes
    Keymaster
    1

    Hi,

    Unfortunately, in our demo, we still using an old version of The Events Calendar plugin. And with the latest version of The Events Calendar, this feature is not supported. We will try to add an option to custom the template to display the Event thumbnail if possible.

    Regards!


    in reply to: Month View
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